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gateways:quickbooks [2012/08/16 17:54]
foxybrett [Version 0.7.2 and higher]
gateways:quickbooks [2014/02/16 06:17] (current)
adam [Authorization Error message on checkout]
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 ====== Intuit Merchant Services ====== ====== Intuit Merchant Services ======
 ===== Setting Up Intuit Merchant Services for FoxyCart ===== ===== Setting Up Intuit Merchant Services for FoxyCart =====
-==== Version 0.7.2 and higher ​====+==== Normal Instructions ​====
   - Click the following link to connect your account to ours (so we are allowed to send transactions on behalf of you):   - Click the following link to connect your account to ours (so we are allowed to send transactions on behalf of you):
     * For a live account: [[https://​merchantaccount.quickbooks.com/​j/​sdkconnection?​appid=300838968&​sessionEnabled=false]]     * For a live account: [[https://​merchantaccount.quickbooks.com/​j/​sdkconnection?​appid=300838968&​sessionEnabled=false]]
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   - Test.   - Test.
 ==== Version 0.7.1 and lower ==== ==== Version 0.7.1 and lower ====
 +If you're using a very old FoxyCart account, it's more difficult. But the good news is that you're //very very likely not// using FoxyCart v0.7.1 or prior. Check your store -> settings page to see. And if you are, just [[:​static:​upgrading|upgrade]] to 0.7.2. It's much easier than trying this approach below.
   - Enter the Application Login and Connection Ticket values from your Intuit Merchant Services account into your store'​s FoxyCart admin.   - Enter the Application Login and Connection Ticket values from your Intuit Merchant Services account into your store'​s FoxyCart admin.
   - Test.   - Test.
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 A general error occurred at the credit card processing gateway. A general error occurred at the credit card processing gateway.
  
 +
 +==== "​Authorization Error" message on checkout ====
 +This error message is rather generic and doesn'​t really give much direction on how to fix it. Previously though, several users have found that when creating the connection ticket they hadn't used the link included in the documentation above. Ensure that you create the connection ticket using the links in step 1 above and that should fix this error.
  
 ===== User Notes and Experiences ===== ===== User Notes and Experiences =====
 <wrap tip>If you have tips, experience, or helpful notes related to this gateway that would benefit others, please add them below, including your name and the date.</​wrap>​ We reserve the right to edit or remove comments that don't add value to this page. <wrap tip>If you have tips, experience, or helpful notes related to this gateway that would benefit others, please add them below, including your name and the date.</​wrap>​ We reserve the right to edit or remove comments that don't add value to this page.
 +
 +=== Three Hours on the Phone ===
 +
 +From a user D.H.:
 +
 +<​blockquote>​I spent almost 3 hours on phone support with Intuit and the problems were clearly on their end.
 +
 +The only things I can think of on the Foxycart side that would have helped would be:
 +A. Display the Foxycart version number on the admin page somewhere.
 +B. Make it clear that despite what Intuit tells you, if you are using Foxycart v 0.7.2 or higher, you don't need to enter the Application Login.
 +
 +I did follow the instruction in your wiki for enabling Process with Web Store. And yet, Intuit kept insisting that my client'​s account wasn't authorized to use Web Store and that we needed to use Desktop.
 +C. Again, despite what Intuit tells you… But it seems odd to have to add instructions to your wiki based on incorrect information from Inuit support.
 +
 +Intuit also has some incorrect links on their site. I would follow their instructions exactly and not see on the screen what they were describing. They would come back 10 minutes later and say…. Oh that url has changed and the site is not updated, sorry…
 +
 +Another odd thing was that my client and I were both logged into his Intuit account using the same account login, and he was seeing different things than I was.
 +Some functions to create apps were erroring but were still executing. I ended up with about a dozen apps, some of which had id numbers some didn'​t.
 +None of them worked when I created a url:
 +''​https://​merchantaccount.quickbooks.com/​j/​sdkconnection?​appid=[your app id]&​sessionEnabled=false''​
 +The resulting page looked like the examples showing a connecting ticket but that part of the page was either missing or if that div was there the text box was empty.
 +</​blockquote>​

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