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v:2.0:products:subscriptions [2020/07/03 00:38] – [When Do Subscriptions Process?] adamv:2.0:products:subscriptions [2024/06/11 23:01] (current) – [Using FoxyCart's Native Dunning Functionality] marija
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 ==== When Do Subscriptions Process? ==== ==== When Do Subscriptions Process? ====
-Subscriptions process daily between 0400-0500 Pacific Time (America/Los_Angeles, US), with backup runs scheduled between 0800-0900 (same timezone). Different FoxyCart versions process subscriptions at different times, but they are all scheduled near those windows.+Subscriptions //start// processing daily at 0500 Pacific Time (America/Los_Angeles, US). Different FoxyCart versions process subscriptions at different times, but they are all scheduled near those windows. Note that depending on a number of factors, we cannot guarantee that subscriptions //finish// processing by specific times, though we do try to ensure all subscriptions finish by noon US Eastern Time.
  
 Any automated re-attempts or reminder emails (if configured for your store) are processed a little later in the day, starting around 1300 US Pacific Time. You can see [[#subscription_billing_cancellation_management_dunning|more information about the automated dunning functionality below on this page]]. Any automated re-attempts or reminder emails (if configured for your store) are processed a little later in the day, starting around 1300 US Pacific Time. You can see [[#subscription_billing_cancellation_management_dunning|more information about the automated dunning functionality below on this page]].
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 All of the following options are on the "advanced settings" page in your FoxyCart admin. All of the following options are on the "advanced settings" page in your FoxyCart admin.
 +
 +=== Customer Portal Subscription Modification URL ===
 +If you are using ''foxy-items-form'' in the customer portal, you can specify a **modification url** here to show an **Edit** link on their subscription in the portal that will send the subscriber to this URL with their subscription pre-loaded.
  
 === Toggling Email Receipts For Subscription Renewals === === Toggling Email Receipts For Subscription Renewals ===
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 ==== Administrator Subscription Management ==== ==== Administrator Subscription Management ====
 If you need to modify a subscription on behalf of a customer you can accomplish this in one of three ways: If you need to modify a subscription on behalf of a customer you can accomplish this in one of three ways:
-  - By using [[..:unified_order_entry|Unified Order Entry]] (aka "the superpassword") to act as a customer without knowing their password.+  - By using [[..:unified_order_entry|Unified Order Entry]] (aka "the superpassword") to act as a customer without knowing their password, either through the checkout or customer portal.
   - Through the FoxyCart admin, by editing the subscription. (For advanced edits you can edit the raw XML.)   - Through the FoxyCart admin, by editing the subscription. (For advanced edits you can edit the raw XML.)
   - Through [[..:api|the API]].   - Through [[..:api|the API]].

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