1. Before you do anything else, we recommend contacting Maurci Witherspoon at Chase Paymentech at 214.849.3672 or by email. She's incredibly helpful, is familiar with FoxyCart, and can help ensure everything goes off without a hitch.
2. Enter your Chase Paymentech Orbital Username, Merchant ID, and Password in your FoxyCart admin. Note that these credentials are not the same as any credentials you may use to access your Orbital virtual terminal elsewhere.
3. Test.

(I emailed and called Maurci and got no response. I recommend calling their support line at 866 645 1314)

You will need to know the mailing address and phone number of the company with the merchant account before they will talk to you. And even they they're going to insist on talking first to their authorized contact, who can then enable you as a technical contact (assuming you are with a web company and not the merchant).

If you fill in the Username or Password fields, which are marked as optional, the transaction will be rejected. Leave these fields blank.

Contact your account rep for info. Know more? Feel free to edit this page with info.

(They would not provide us with a test account.)

Contact your account rep for info. Know more? Feel free to edit this page with info.

(They would not provide us with a test card. You need to just do a real transaction with a real card, and then log in to the virtual terminal and reverse the transaction.)

FoxyCart is a fully certified VAR with Chase Paymentech. If there's any confusion about that, you can…

• ask us,
• ask your Chase rep, or
• contact Maurci at Chase Paymentech at 214.849.3672 or by email.

Getting a 412 error? You may need to have Paymentech set up a separate FoxyCart username/password combination. More details at this forum post.

(I got the 412 error with anything in these fields. Just leave them blank. You do, however, need to have them add Foxycart as an authorized submitter. Be prepared to spend an extended period of time on the phone with them…)

Hi This is Maurci with Chase Paymentech. What you need to make your setup go smoothly is a connection user ID and password. Let me guide you in the complete setup process of your merchant account and we can help this be a very easy experience. Call me and we will start the account setup! 214-849-3672

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