So you've got your store set up and live, and customers are now placing orders through your stores. What next? FoxyCart provides some basic tools for you to manage your customers orders as they come in.

You can have a copy of each customers email receipt blind carbon-copied (bcc) to the store email addresses as set in the FoxyCart administration. You can then use those emails as a notification that an order was placed, and also use them to fulfill the orders from there. You can set the receipt emails to be copied to the store emails by checking the checkbox on the 'emails' page of your stores FoxyCart administration.

You can also use the transactions report page within your stores FoxyCart administration as a basic order management facility. As you process orders and send them off, you can hide those transactions as a way to show that the transaction has been fulfilled. To hide a transaction, select the checkbox that relates to its listing and click the 'Hide checked transactions' button at the bottom of the page. This will mark those transactions as hidden, and they won't be visible by default on the transactions report page. To view previously hidden transactions, you'll need to change the “transaction display status” filter to “hidden” to just view previously hidden transactions, or “both” to view all.

Using functionality such as the XML Datafeed and the API, it's possible to build out any sort of custom report or order management you can imagine, and also integrate with third-party tools who can handle order or shipping fulfilment.

• All integrations
• FoxyTools' Order Desk is the most “order management” integration currently available, and it's got lots of options for you.

Processing refunds is generally straightforward, but is handled in your gateway and not in your FoxyCart admin. The exact steps will vary from gateway to gateway (and you can contact your gateway's support for assistance), but it's important to note that many gateways will process a VOID differently than a REFUND. A void is when you actually cancel the transaction before the funds are batched for capture by your merchant account. This means that while the customer may see the transaction on their online statement, it will not show up on their actual statement. A refund, on the other hand, is processed after the funds are batched and captured, so the customer will see both the initial charge and the subsequent refund on their statement.

Fees may differ between voids and refunds, and some systems (notably PayPal) don't differentiate, but it's a good thing to understand. When possible, a void is generally preferred.